The appeal of getting through the working day with fewer obstacles is easy to understand. Less time searching, rewriting, or repeating the same steps can make a meaningful difference to anyone carrying a full workload.

What interests me is the room that creates for work we too often postpone: a better conversation with a client, a closer look at a recurring problem, or the chance to teach someone instead of fixing everything ourselves.

These choices rarely appear in a technology demonstration. They belong to the people who understand the business and live with the consequences of its decisions.

This week’s cover story approaches AI from that perspective. I hope it offers a useful pause before the next purchase, process change, or promise of greater efficiency—a moment to consider what we would like the improvement to make possible.

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AI & Society Automation Business Culture Design Human Work +