Business
Designing for Who Holds the Loop
Agency isn't lost in a single decision. It leaves bit by bit, through a hundred reasonable delegations.
15 Oct 2026 / BusinessEssentials
Essentials
Selected reads for understanding the human-machine relationship.
Article
When AI Comes to Visit
Some businesses want AI to find them. Others want it to stop taking their work. The difference lies in what a visit creates, what it replaces, and who captures the value.
15 Oct 2026 / Article
Article
What Good Customer Support Looks Like in the Age of AI
AI can give customer support greater capacity to understand and act. Leaders must decide whether automation moves the customer toward a solution—or adds another obstacle.
8 Oct 2026 / Article
Article
Demand Arrived First
AI is finding uses inside businesses faster than the systems supporting it can expand. That gap creates opportunities—and makes it easier to mistake a forecast for a customer.
1 Oct 2026 / Article